Refund & Cancellation Policy

Effective Date: March 29, 2026

1. Cancellation Policy

At ShopOrbitra, we understand that plans change. You can cancel your order at any time before it has been processed for shipping. Most orders are processed within 24 hours.

To cancel your order at ShopOrbitra, please contact our support team at contact@ShopOrbitra.shop with your order number.

2. Refund Eligibility

We want you to be completely satisfied with your ShopOrbitra purchase. You are eligible for a refund under the following conditions:

• The item received is damaged or defective upon arrival.
• The item received is significantly different from its description at our store.
• The item has not been used and is returned in its original packaging.

3. Return Process

To initiate a return to ShopOrbitra, please follow these steps:

1. Contact us within 14 days of receiving your item.
2. Provide proof of purchase (order confirmation email).
3. Submit photographs of any damaged or defective goods.
4. Our ShopOrbitra support team will provide instructions on how and where to send your package.

4. Refund Processing

Once we receive and inspect your return at our ShopOrbitra facility, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exceptions

Certain types of items cannot be returned for a refund at ShopOrbitra, such as perishable goods, custom products, and personal care items. Please inquire before purchase if you have questions about specific items.